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Account Management
Troubleshoot in your account? Find solutions to common problems
Domains & Webhosting
Check out what domains are and how they're the first step in building your online brand
Websites & Marketing
Learn about setting up your website, email marketing, and online store
Linux Hosting (cPanel)
Browse a list of Linux Hosting articles and learn to set up your account
- I forgot my username
Go to the Retrieve Username page.
Enter the Email address associated with your account, then select Continue. Complete the security challenge if it's offered.
If you have a domain name, enter any Domain Name associated with your account (for example, coodiv.net) and then select Filter. We'll send a one-time-use PIN to your email address.
Under 6-digit Code, enter the PIN, then select Verify Code. We’ll show you your username. - What is delegate access?
Delegate access lets Coodiv customers share access to their accounts with other people, but without having to share passwords or other secure information
- Change my 2-step verification phone number
To change your 2-step verification phone number, you need to delete the existing number and then add the new one to your account. Even if you changed the phone number on your Coodiv My Profile page, you still need to update the number for 2SV.
- Remove a delegate user from my account
As an account owner, you can cancel access for any delegate at any time from your account.
Note: If you invited someone to access your account but your invitation isn't accepted within 48 hours, the invitation expires and you don't need to follow these steps. - Manually renew my products or services
Manually renew your products at any time, even if they're set to auto-renew.
Note: Products auto-renew for the same length of time as their most recent manual renewal, instead of their original registration length. This also applies to domains that are manually renewed after July 16, 2020. For example, if a domain is manually renewed after July 16, 2020 for a three-year term, it will auto-renew for the same three-year term when the time comes. For full details, see our Domain Name Registration Agreement. - Turn off auto-renew
Turn off auto-renew and cancel subscriptions for your products. When you cancel renewal for a product, your subscription will end and you won’t be charged on the next billing date. If you change your mind, you can manually renew the product.
- Change my subscription payment method
Whether you have auto-renew enabled or you manually renew your products, you can change the designated payment method for your products.
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